GENERAL PRIVACY STATEMENT
Continental Bank recognizes and respects the privacy expectations of our customers and is committed to your personal privacy. Continental Bank understands the need to safeguard sensitive information that you might consider to be private, such as account number(s), social security number, income and net worth. Standards and procedures are designed and maintained to prevent misuse of this information. The privacy principles listed detail how Continental Bank gathers, protects and uses nonpublic personal information.
Collection
Continental Bank collects only relevant information about our customers that the law allows, or requires the bank to obtain to administer the bank’s business and to provide products, services and other financial opportunities to our customers. Continental Bank accomplishes this by collecting information from you, the customer, from applications or other forms, transactions with Continental Bank or our affiliates, or others, or from a consumer reporting agency. Continental Bank maintains general procedures that are in accordance with reasonable commercial standards to ensure that our customers’ financial information is accurate, current and complete. Continental Bank will respond to requests to correct inaccurate information in a timely manner.
Confidentiality and Security
Continental Bank will restrict access to your personal and account information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information. All employees are trained to respect customer privacy, and those who violate our Privacy Policy will be subject to discipline. Continental Bank will not reveal specific information about customer accounts , or other personally identifiable information to others outside the Continental Bank organization for their independent use, unless:
1. The information is necessary to help complete a transaction you requested;
2. You request or authorize that the information be revealed;
3. The disclosure is required or allowed by law.
Use of Information
Information collected by Continental Bank provides significant customer benefits. It enables Continental Bank to understand customers’ financial needs, improve products and services, comply with laws and regulations, provide enhanced customer service, and protect customers against fraud and criminal activity. Continental Bank may disclose personal and account information about you to our affiliates. An affiliate is a company we own or control, or a company that owns or controls us. Ownership does not mean complete ownership, but means enough to have control. Continental Bank may disclose personal and account information to financial service providers that are affiliated with us, such as insurance agents. We may disclose the following information:
- Information we receive from you on an application or other forms such as, "your name address, social security number, assets, and income."
- Information about your transactions with us, our affiliates, or others, such as, "your account balance, payment history, and parties to transactions." and
- Information we receive from a consumer-reporting agency, such as, your creditworthiness and credit history."
If you prefer that we not disclose such nonpublic personal information about you to our affiliated companies, you may opt out of those disclosures, that is, you may direct us not to make those disclosures (other than those disclosures permitted by law). If you wish to opt out of disclosures to affiliated companies, you may complete and return the attached opt out notice to your local Continental Bank Office.
Continental Bank may disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law. Sometimes it is necessary to provide personally identifiable information about our customers to a party outside our affiliated companies, such as a vendor or service company that Continental Bank hires to provide support or services for one or more of our products, or other financial institutions that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements. We may disclose the following information:
- Information we receive from you on applications or other forms, such as, “your name, address, social security number, assets, and income”.
- Information about your transactions with us, our affiliates, or others, such as, “your account balances, payment history, parties to transactions,” and
- Information we receive from a consumer-reporting agency, such as, “your creditworthiness and credit history”.
Continental Bank may disclose nonpublic personal information about you to the following types of third parties: Financial service providers, such as, “mortgage bankers, securities broker-dealers, trust service providers and insurance agents.”
If you prefer that we not disclose nonpublic personal information about you to nonaffiliated third parties, you may opt out of those disclosures, that is, you may direct us not to make those disclosures (other than permitted by law). If you wish to opt out of disclosures to nonaffiliated third parties, you must notify Continental Bank.
If you decide to close your account(s) or become an inactive customer, we will follow the privacy policies and practices as described in this notice.
This Privacy Policy applies to individuals, and Continental Bank reserves the right to change it along with related provisions, at any time.
How to Notify Us - You have choices regarding how information about you may be shared.
If you would like to opt out of information sharing with outside financial companies and/or within the Continental Bank family, your preference will be honored, and will apply to all accounts that you are listed as Primary Account Holder.
- You may notify us of your preferences at any time.
- If you have a joint account, any account holder can opt out on behalf of the other joint account holders.
If you decide to opt out, please contact Continental Bank at 800-705-5500 or in writing at Continental Bank, 620 W. Germantown Pike, Suite 350, Plymouth Meeting, PA 19462.
ONLINE PRIVACY POLICY
Continental Bank recognizes your need for privacy and security as you visit our website. Described below are our policies to protect your online privacy.
Information Collected
Continental Bank does not collect any personal information from anyone who is merely visiting or browsing our Web site. Personal information may be requested if the visitor chooses to respond to online surveys, send Continental Bank an e-mail message, use any of the tools, calculators, apply for products and services online, or use Continental Bank’s Online Banking product.
Secured Socket Layer
Continental Bank has designed this website for use with web browsers that must use Secured Socket Layer (128bit SSL) technology.
Electronic Mail. “Contact Us”
Our website contains a “Contact Us” form that you can complete and send to Continental Bank over the Internet. This form requests information about you (such as your address and telephone number). This form is encrypted when it is sent over the Internet which helps protect this information from being intercepted as it is transmitted over the Internet. This is a more secure way of sending us information than sending us general e-mail. Therefore, we suggest that you always use our “Contact Us” form whenever you wish to send us e-mail that contains personal information (such as details about your accounts at Continental Bank). Whenever you communicate with us via “Contact Us” we will retain the content of the form, your e-mail address and our response. This allows us to maintain an audit trail of our contact and to provide you with the product, service or information you may have requested.
General E-mail
Through use of general e-mail, Continental Bank invites visitors on its Web site to send e-mail messages to us so that we may respond to inquires regarding Continental Bank or its products or services. This general E-mail service should be used for non-account specific inquiries. We retain copies of these e-mail messages along with your e-mail address. The information provided by visitor will be used to respond to the visitor’s inquiry and to provide better customer service.
Firewalls and Routers
We use firewalls and routers to create a safe passage between the Internet and our internal computer network. This doorway restricts access to our internal computer network. Data transmissions that are sent through our firewall and routers to our internal computer network are subject to verification by the firewalls and routers. We are able, thus, to control the data transmissions that gain access to our internal computer network.
Use of Information Collected
Continental Bank uses the information collected from visitors to its Web sites to address the specific needs of those visitors and to provide better customer service, including the provision of the latest information regarding Continental Bank products. The information collected also is used to provide a record of communications between Continental Bank and its Web site visitors and to comply with any applicable legal and/or regulatory requirements.
Changes to Our Privacy Policy
We may at times change this online privacy policy statement. We might, for example, change our online privacy policy to conform with changes that have been made to state or federal law. Or we might change our online privacy policy so that it conforms with changes made to our website.
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